Warranty & Conditions


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  • All warranty claims MUST accompanied by ITSERVICES invoice.
  • Please ensure that all goods returned are indeed faulty. An additional 30.00 +Vat per item WILL BE CHARGED, if goods returned were fully functional after inspection.
  • Warranty claims are voided if goods are tampered with, or reveal any physical damages internally or externally (including failed flashing of BIOS).
  • All hardware comes with 12 months Return To Base warranty (exclude consumable items)
  • Warranty does not cover the damage to other equipment used in conjunction with goods purchased from ITSERVICES.
  • Computer software & consumables are not covered by any warranty, no refund will be given.
  • All goods returned are subject to minimum 20% restocking fees, and refund amount will be based on the current market value only. Items can only be returned & exchanged in original condition.
  • All goods remains the properties of ITSERVICES until payments in full.
  • All overdue accounts will incur all costs of collection pursuant to the  terms of the Late Payments in Commercial Transactions Regulations 2002
  • For products whereby warranty is covered by the manufacturer, there will be a manufacturer Telephone number provided to the customer where on-site services or maintenance will be arranged separately.

 

 

 

 

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